01277 353 040
On submitting this form, you will automatically be re-directed to the Best Western website, where you can continue with booking your hotel accommodation at the Ivy Hill Hotel.
1. THE HERITAGE LEISURE COMMITMENT TO PROTECTING YOUR PRIVACY
Because we consider you an important guest of Heritage Leisure, our first priority is to offer you a home from home and a stay that makes you want to come back for more. Your complete satisfaction and
3. HERITAGE LEISURE PRINCIPLES FOR PROTECTING YOUR PERSONAL DATA
For any questions concerning the principles of Heritage Leisure’s data protection, please contact the company Head Office at firstname.lastname@example.org via the details in the clause 14 “Access and modification”.
4. SCOPE OF APPLICATION
This policy applies:
5. WHAT PERSONAL DATA IS COLLECTED?
At various times, we will be obliged to ask you, as a Heritage Leisure customer, for information about you and/or members of your family, such as:
The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult. We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of sexual orientation.
Depending on applicable local laws, other information which could be considered sensitive, such as your credit card number, your leisure activities, personal activities and hobbies, may be collected in order to meet your requirements or provide you with an appropriate service, such as a specific diet. In this case, depending on the laws in force in certain countries, your prior consent may be required with regard to the collection of this sensitive information.
6. WHEN IS YOUR PERSONAL DATA COLLECTED?
Personal data may be collected on a variety of occasions, including:
7. HOW WILL WE USE THE INFORMATION ABOUT YOU?
We collect your personal data for the purposes of:
8. CONDITIONS OF THIRD-PARTY ACCESS TO YOUR PERSONAL DATA
To guarantee you the right of access and amendment (“Access and modification” clause), we have to share your personal data with internal and external recipients subject to the following conditions:
9. HOW WE SECURE YOUR INFORMATION
Heritage Leisure takes data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are aligned with widely accepted international standards; we apply the controls detailed in the Payment Card Industry Data Security Standard to all environments storing personal data. These standards are applied and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements. For example:
Policies and procedures
We would like to send you information about products and services of the companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email email@example.com or click the unsubscribe link at the footer of any of our marketing emails.
11. PROTECTION OF YOUR PERSONAL DATA DURING INTERNATIONAL TRANSFERS
For the purposes set out in Clause 7 of this policy, we may transfer your personal data to internal or external recipients who may be in countries offering different levels of personal data protection. Consequently, in addition to implementation of this policy, Heritage Leisure employs appropriate measures to ensure secure transfer of your personal data to a Heritage Leisure entity or to an external recipient located in a country offering a different level of privacy from that proposed in the country where the personal data is collected. Other than those that are required to carry out your reservation, data flows to countries having different levels of personal data protection are regulated by standard contractual manager-to-subcontractor clauses defined by the European Commission. Data flows to the United States are made to entities that belong to Privacy Shield.
12. STORAGE OF DATA
We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting, or accounting purposes. We’ll also hold on to your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.
13. ACCESS AND MODIFICATION
You have the right to access your personal data collected by Heritage Leisure and to modify it subject to applicable legal provisions. You may also exercise your right to object by writing to the address below. If you have any questions, would like to request access, deletion or changes be made to your information please contact the Company Head Office directly by sending an email to firstname.lastname@example.org or by writing to the address below:
Heritage Leisure Head Office
West Hanningfield Road
Essex, CM2 8HR
For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the above details. All requests will receive a response as swiftly as possible and in accordance with applicable law. Substantial access requests may incur an administration charge.
15. UPDATES AND CHANGES TO OUR HOW PROTECT YOUR PRIVACY
We may modify this policy from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation at Heritage Leisure.
16 QUESTIONS AND CONTACTS
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